Broken Boiler? Your Rights as a Tenant

Heating is a Basic Necessity

Landlords are legally obligated to ensure your heating and hot water systems are working. Section 11 of the Landlord and Tenant Act 1985 is clear on this.

Timelines for Repairs

A total loss of heating in cold weather or no hot water should be treated as an emergency and fixed within 24 hours. If parts are needed, temporary heaters should be provided.

Compensation

You can claim compensation for the days you were without heating, and for any extra electricity costs incurred from using portable heaters.