No Win, No Fee
Damp, mould or a landlord who won't fix it?
Renting from the council or a housing association? You could claim compensation and get the repairs done, without it affecting your tenancy.
Living with disrepair like this? You could claim compensation and get it put right.
Free eligibility check • Takes 60 seconds
- See if you can claim compensation
- Get the repairs actually done
- No Win, No Fee, checked for free
Your claim is handled by SRA-regulated panel solicitors, on a No Win, No Fee basis.
What Are Housing Disrepair Claims?
Housing disrepair refers to a rented property that is in poor condition due to the landlord's failure to carry out necessary repairs. Under the Landlord and Tenant Act 1985, your landlord is legally responsible for keeping your home safe and habitable.
If you have reported issues such as damp, mould, leaks, heating failures, or structural damage, and your landlord has ignored them, you may be eligible to make a claim. This claim forces them to complete the repairs and provides you with financial compensation for the distress and inconvenience caused.
How Do I Know If I Am Eligible For A Housing Disrepair Claim?
To be eligible for a claim, you generally need to meet the following criteria:
- You rent from a council or housing association.
- You have reported the disrepair to your landlord.
- The landlord has failed to fix the issue within a reasonable timeframe (usually 3 months or more).
- The disrepair has caused damage to your belongings or affected your health.
What counts as housing disrepair?
If your landlord has failed to maintain your property, you may be entitled to compensation.
Damp & Mould
Black mould, condensation, rising damp affecting your health
Structural Problems
Cracks in walls, unstable flooring, roof damage
Leaks & Water Damage
Persistent leaks, water ingress, damaged plumbing
Heating Issues
Broken boilers, no hot water, inadequate heating
Cracks & Plaster
Broken plaster, damaged walls, poor insulation
Electrical Problems
Faulty wiring, broken sockets, safety hazards
Pest Infestations
Rats, mice, or insects caused by disrepair
Drainage Issues
Blocked drains, sewage leaks, sanitation problems
Have you reported the issue?
If you've reported disrepair to your landlord and they haven't fixed it within a reasonable time, you can claim compensation.
Check my claim, freeYour Rights as a Tenant
Understanding your legal rights is the first step to getting the compensation you deserve
Right to Safe Housing
Your landlord must ensure your home is safe and habitable at all times
Right to Repairs
Landlords must carry out repairs within a reasonable timeframe
Right to Compensation
You can claim if disrepair has affected your health or quality of life
Protection from Eviction
Your landlord cannot evict you for making a legitimate disrepair claim
Don't let your landlord ignore your rights
Take action today. We’ll connect you with a specialist solicitor to fight for your right to safe, habitable housing and fair compensation.
Start Your Free ClaimCompensation
How housing disrepair compensation is worked out
There is no fixed payout and no set tariff. Compensation depends entirely on the facts of your case and is a matter for the solicitor and the court. Here is what a claim usually looks at.
Loss of use of your home
How serious the disrepair is, how long it lasted, and how much of your home was affected. Courts often assess this as a proportion of the rent you paid for that period.
Your out-of-pocket costs
Belongings ruined by damp, higher energy bills, and other extra spending you can evidence.
Any impact on health
Where a condition was caused or made worse, a claim may include a personal injury element, supported by medical evidence.
A claim may also cover
- Loss of amenity
- Health impact (with medical evidence)
- Distress and inconvenience
- Damaged belongings
- Extra costs you can evidence
- Legal costs under No Win, No Fee
Figures are never promised. Any compensation is decided on the facts by an SRA-regulated solicitor and the court. UK Housing Claims is a claims introducer, a trading name of DVC Group Limited, and is not a law firm.
Am I eligible to claim?
Most tenants who've reported a problem their landlord hasn't fixed can claim. Here's a quick guide.
You may be eligible if…
- You rent from a council or housing association
- You have reported the disrepair to your landlord
- The landlord has failed to fix the issue within a reasonable time
- The disrepair is affecting your health or quality of life
- You have evidence (photos, correspondence, medical records)
- The disrepair occurred within the last 6 years
You may not be eligible if…
- You caused the damage yourself
- You haven't reported the issue to your landlord
- The issue has already been fixed
- You are the property owner
Why tenants choose us
We are a claims introducer, not a law firm. Our job is simple: we check your situation in under a minute, then connect you with an SRA-regulated solicitor who handles housing disrepair day in, day out, on a No Win, No Fee basis.
Check my claim, free-
Specialist solicitor panel
We match you with solicitors who focus on housing disrepair claims
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No Win, No Fee
No upfront cost. The solicitor is only paid if your claim succeeds
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Quick and simple
A 60-second check, then we do the legwork of connecting you
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No obligation
Checking is completely free and you’re never obliged to proceed
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Repairs and compensation
Get your home put right and claim for the disruption you’ve suffered
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Council and housing association tenants
We help council and housing association tenants across England and Wales
Our service pledge
Six promises we make to every tenant who gets in touch.
- We will always treat you with honesty and respect.
- We will only ever pass your details to a regulated solicitor from our panel.
- We will keep the process quick, clear and free to check.
- We will never pressure you. Checking puts you under no obligation.
- We will explain clearly what happens after you submit your details.
- We will keep your personal data secure and handle it in line with GDPR.
Example Claim Outcomes
Illustrative examples of what tenants have achieved after being connected with a specialist solicitor. Every claim is different and outcomes vary.
"I lived with black mould for 2 years. The team helped me get compensation and my landlord finally fixed everything. Life-changing!"
Sarah M.
Manchester · Severe Damp & Mould
£18,500
"No heating for 6 months during winter. The claim process was so easy and the team kept me updated every step of the way."
James T.
Birmingham · Broken Heating
£12,000
"Leaks, structural damage, and electrical faults. I didn't think I had a case, but they proved me wrong. Excellent service!"
Linda P.
London · Multiple Issues
£31,000
Illustrative examples only. Amounts shown are examples of possible outcomes and are not a promise or guarantee. The value of any claim depends on your individual circumstances and is a matter for the solicitor handling it.
Frequently Asked Questions
Got questions? We've got answers.
How long does a housing disrepair claim take?
What evidence do I need for my claim?
Will my landlord find out I'm making a claim?
What does "No Win, No Fee" mean?
Can I claim if I'm still living in the property?
How much compensation will I get?
What if my landlord has already fixed the problem?
Do I need to go to court?
Still Have Questions?
We’re here to help, we’ll check your eligibility and connect you with a specialist solicitor, free and with no obligation.
Speak to a Specialist NowComplete Guide to Housing Disrepair Claims in the UK
Living in a property that is in a state of disrepair can be incredibly stressful, impacting both your physical health and mental wellbeing. In the UK, millions of tenants suffer in silence with issues like damp, mould, structural damage, and heating failures. However, the law protects you. If you are a council or housing association tenant, you have the right to live in a home that is safe, warm, and fit for human habitation.
Understanding Housing Disrepair Law UK
The primary legislation protecting tenants is the Landlord and Tenant Act 1985 (specifically Section 11) and the newer Homes (Fitness for Human Habitation) Act 2018. These laws state that your landlord must keep the structure and exterior of the property in repair, as well as ensuring the proper working order of installations for gas, electricity, water, sanitation, and space heating.
Common Types of Housing Disrepair Claims
Damp and Mould
One of the most serious issues. Black mould and rising damp can cause respiratory infections, asthma, and allergies. Landlords often blame tenants for "drying clothes," but structural issues are often the cause.
Structural Defects
Cracks in walls, subsiding floors, collapsing ceilings, and crumbling plaster are clear signs of structural failure that must be addressed immediately.
Heating and Hot Water
A lack of heating in winter is considered an emergency. Broken boilers and faulty radiators render a home uninhabitable and eligible for compensation.
Pest Infestations
Rats, mice, cockroaches, and bedbugs can be the result of disrepair (like holes in brickwork). If the infestation isn't your fault, the landlord must act.
Tenant Rights and Responsibilities
As a tenant, you must report issues to your landlord promptly. Once reported, the landlord has a "reasonable time" to carry out repairs. If they fail to do so, you can start a housing disrepair claim. You should continue to pay rent during this dispute; withholding rent can put you at risk of eviction. Instead, claim compensation legally to recover costs.
How Much Compensation Can You Get?
Compensation for housing disrepair is calculated based on the severity of the issue and how long you've had to live with it. It typically includes:
- General Damages: For pain, suffering, and loss of amenity (typically a percentage of rent for the duration of the issue).
- Special Damages: Reimbursement for damaged belongings (clothes ruined by mould, furniture destroyed by leaks) and financial costs (higher heating bills).
- Personal Injury: If the conditions caused or worsened health issues like asthma or eczema.
Why Choose UK Housing Claims?
We connect council and housing association tenants with solicitors who specialise in holding negligent landlords accountable. The specialist solicitors we work with operate on a No Win, No Fee basis, so you can pursue justice without financial risk. Don't accept poor living conditions; start your claim today.