No Win, No Fee

No Heating & Broken Boiler Claims

Left without heating or hot water? Your landlord has to act quickly, and you could claim compensation for the wait.

Free eligibility check • Takes 60 seconds

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A broken boiler or heating system is not something you should be left to put up with, especially in winter. If your landlord has failed to repair your heating or hot water within a reasonable time, you could claim compensation. Checking is free, takes about 60 seconds, and will not affect your tenancy.

Heating and hot water are your landlord’s responsibility

Section 11 of the Landlord and Tenant Act 1985 makes your landlord responsible for keeping the installations for heating and hot water in working order: the boiler, radiators, pipework and water heating. The Homes (Fitness for Human Habitation) Act 2018 also requires your home to be warm enough to live in.

This applies whether you rent from the council or a housing association. “We’re waiting for a part” or “the contractor is busy” is not a reason to leave you cold for weeks.

How quickly they should act

A total loss of heating or hot water is usually treated as an emergency or urgent repair, particularly in cold weather or where children, older people or anyone vulnerable lives in the home. Landlords are generally expected to restore heating within around 24 hours for a vulnerable household, and within a few days at most for everyone else.

If you reported it and were left waiting far longer than that, you may have a claim for the disruption and cost.

What you could claim

  • Compensation for the discomfort of living without heating or hot water
  • The cost of electric heaters, and the extra electricity to run them
  • Any damage or knock-on problems caused by the cold or damp
  • The impact on your health or your family’s health

Carry on paying your rent while the claim runs. Withholding it can put your tenancy at risk. If you qualify, a specialist solicitor from our panel handles it on a No Win, No Fee basis.

Check your claim now

Free, confidential, and no obligation. See if you can claim in about 60 seconds.

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Frequently asked questions

Can I claim if my landlord won’t fix the boiler?
Yes. If you reported a broken boiler or heating and your landlord failed to repair it within a reasonable time, you can claim compensation on a No Win, No Fee basis.
How long can a landlord leave you without heating?
A total loss of heating or hot water is normally an urgent or emergency repair. Vulnerable households should usually have it restored within about 24 hours, and everyone else within a few days, not weeks.
Can I claim back the cost of electric heaters?
Often, yes. Reasonable costs you took on because of the landlord’s failure, such as buying heaters and the extra electricity to run them, can form part of a claim.
Is the check really free?
Yes. The eligibility check takes about 60 seconds, there’s no obligation, and any claim is handled on a No Win, No Fee basis.

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