Frequently Asked Questions

Most claims are settled within 3-12 months. However, the timeline can vary depending on the complexity of your case and your landlord's cooperation. We work to resolve claims as quickly as possible.

Useful evidence includes: photos/videos of the disrepair, copies of repair requests to your landlord, medical records (if health affected), correspondence with your landlord, and witness statements. Don't worry if you don't have everything - we can help you gather evidence.

Yes, your landlord will be notified as they are the defendant in the claim. However, it is illegal for them to evict you or take retaliatory action because you've made a legitimate housing disrepair claim.

It means you don't pay any legal fees unless we successfully win your case. If we don't win, you pay nothing. If we do win, our fees are deducted from your compensation (typically capped at 25%).

Absolutely! You don't need to have moved out to make a claim. In fact, making a claim can often speed up repairs being done to your current home.

There is no fixed amount and no set tariff. Compensation depends on how serious the disrepair was, how long it lasted, how it affected you, and the value of anything damaged. A solicitor assesses this on your evidence, and the final figure is decided through settlement or by a court. We cannot and do not promise any amount.

You can still claim compensation for the period when the disrepair existed and affected you, even if it's now been fixed. Claims can be made for issues that occurred within the last 6 years.

Most housing disrepair claims are settled out of court. However, if your case does go to court, the specialist solicitor handling your claim will represent you and guide you through the entire process. You won't be alone.