No Heating or Hot Water? Claim Compensation Now
A lack of heating or hot water is an emergency. Find out your tenant rights and how to claim compensation if your landlord fails to fix it fast.
A Warm Home is a Legal Requirement
Under Section 11 of the Landlord and Tenant Act 1985, your landlord must keep the installations for space heating and water heating in proper working order. A broken boiler, faulty radiators, or no hot water is a breach of this duty.
What is a 'Reasonable' Time for a Fix?
- Total loss of heating/hot water in winter: This is an emergency. A fix should be arranged within 24 hours.
- Partial loss or intermittent issues: These should still be treated with urgency and fixed within a few days.
Claiming Compensation for Cold and Inconvenience
If you're left without heating or hot water for an unreasonable period, you can claim compensation. This covers the discomfort and inconvenience, as well as any extra costs you've incurred, such as having to buy electric heaters or use a gym to shower.
UK Housing Claims
Housing Disrepair Team
Written and reviewed by our housing disrepair team
The UK Housing Claims team writes about tenant rights and holding landlords accountable under the Landlord and Tenant Act 1985. We help tenants check if they can claim and connect them with specialist, SRA-regulated panel solicitors. This guide is general information, not legal advice.
Are You Affected by These Issues?
If your landlord has failed to address these problems, you could claim compensation and get the repairs done. Find out for free.
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