Stoke-on-Trent • Council & housing association tenants

Water leak & damage claims for council & housing association tenants in Stoke-on-Trent

Yes. Leaks from the roof, pipes, gutters or plumbing are the landlord’s responsibility to fix. If your council or housing association left a leak unrepaired and it damaged your home or belongings, you can claim compensation for the damage and the disruption on a No Win, No Fee basis.

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  • No Win, No Fee, pay nothing unless you win
  • It's illegal for your landlord to evict you for claiming
  • Covering council & housing association tenants across Stoke-on-Trent

Living in a cold, damp home in Stoke-on-Trent is unfair. When your landlord ignores repair requests, your health and comfort suffer. We help local tenants check if they can start a housing disrepair claim. You could get your home fixed and claim compensation on a No Win, No Fee basis without paying upfront costs.

Many homes across Stoke-on-Trent, from traditional terraced streets to estate housing managed by Stoke-on-Trent City Council, suffer from poor insulation. Cold spots often lead to thick damp and mould on walls and ceilings. Landlords must keep properties safe and warm. If you told your landlord about leaking pipes, cold radiators or dark mould and they did nothing, you have rights as a tenant.

What kind of leaks you can claim for

  • A leaking roof or gutter letting water into the property
  • Burst or leaking pipes behind walls, under floors or from the bathroom above
  • Plumbing, tank or overflow leaks the landlord hasn’t repaired
  • Rainwater getting in through damaged brickwork, render or windows

What you can claim for a water leak

A leak that isn’t fixed quickly rarely stays a small problem. It soaks into ceilings and walls, wrecks decoration and often leads to damp and mould. Compensation covers the damage to the property and to your possessions (furniture, electricals, carpets and clothing), the loss of use of affected rooms, and the general distress and inconvenience, and the landlord is made to carry out the repair.

Your rights as a Stoke-on-Trent tenant

The structure, exterior, pipes and water installations are the landlord’s responsibility under Section 11 of the Landlord and Tenant Act 1985, and an unfixed leak that makes the home unsafe or unhealthy also breaches the Homes (Fitness for Human Habitation) Act 2018.

Whether you rent from the council or a housing association in Stoke-on-Trent, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • Brown water stains or bulging, sagging ceilings
  • Damp or wet walls, warped floors or blown plaster
  • Belongings damaged by dripping or standing water
  • A leak you reported that was left to spread or come back

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Water leak & damage claims in Stoke-on-Trent: your questions answered

Who is responsible for a leak in a council or housing association flat?
The landlord is responsible for keeping the structure, roof, pipes and water systems in repair. If a leak comes from the building or from a flat above that the same landlord manages, and it isn’t fixed in a reasonable time after you report it, you can usually claim.
Can I claim for belongings ruined by a leak?
Yes. If a leak the landlord failed to fix damaged your furniture, carpets, electricals or clothing, the cost of those items can be included in your claim. Photograph the damage and keep any receipts or proof of value where you can.
The leak caused damp and mould too. Is that one claim or two?
It’s one claim. A leak and the damp or mould it causes are treated together as housing disrepair, so your compensation reflects the full impact: the water damage, the mould, the affected rooms and the effect on your health and belongings.
How do Stoke-on-Trent tenants start a claim?
Start by telling us about the issues in your home, such as persistent leaks or dark mould. We will check your details for free and help you take the next steps to get compensation from your landlord.
What problems count as housing disrepair in Stoke?
Common problems include heavy damp and mould, broken boilers, faulty electrical wiring, leaking pipes, roof leaks and damaged windows. If your landlord knows about these problems and ignores them, you can claim.
Will making a housing disrepair claim cost me money?
No. Checking your claim is completely free. If your claim goes ahead, it is handled on a No Win, No Fee basis, meaning you pay nothing if the claim is unsuccessful.

Other claims in Stoke-on-Trent

Damp & mould compensation in Stoke-on-TrentNo heating & broken boiler claims in Stoke-on-Trent All disrepair claims in Stoke-on-Trent Water leak & damage claims →

Water leak & damage claims near Stoke-on-Trent

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Last reviewed: August 2026. Information for council and housing association tenants in Stoke-on-Trent.

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