Stoke-on-Trent • Council & housing association tenants

Damp & mould compensation for council & housing association tenants in Stoke-on-Trent

Yes. If your council or housing association landlord has left damp and mould unrepaired after you reported it, you can usually claim compensation and force the repairs. It runs on No Win, No Fee, and under Awaab’s Law social landlords must now investigate and fix serious damp and mould to strict deadlines.

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No Win, No Fee Secure & confidential No obligation
  • No Win, No Fee, pay nothing unless you win
  • It's illegal for your landlord to evict you for claiming
  • Covering council & housing association tenants across Stoke-on-Trent

Living in a cold, damp home in Stoke-on-Trent is unfair. When your landlord ignores repair requests, your health and comfort suffer. We help local tenants check if they can start a housing disrepair claim. You could get your home fixed and claim compensation on a No Win, No Fee basis without paying upfront costs.

Many homes across Stoke-on-Trent, from traditional terraced streets to estate housing managed by Stoke-on-Trent City Council, suffer from poor insulation. Cold spots often lead to thick damp and mould on walls and ceilings. Landlords must keep properties safe and warm. If you told your landlord about leaking pipes, cold radiators or dark mould and they did nothing, you have rights as a tenant.

What causes damp and mould in a rented home?

  • Penetrating damp from a leaking roof, gutter or wall that the landlord hasn’t fixed
  • Rising damp where a damp-proof course has failed
  • Condensation made worse by broken extractor fans, single-glazed windows or no ventilation
  • Cold spots from poor insulation or a boiler the landlord won’t repair

What you can claim for damp and mould

Compensation reflects how bad the damp and mould was, how long you lived with it, and the effect on your health and belongings. Awards commonly run from a few hundred pounds to several thousand, and courts can award a percentage of your rent back for the period the home was unfit. You can also recover the cost of ruined furniture, clothing and carpets, and your landlord is ordered to carry out the repairs.

Your rights as a Stoke-on-Trent tenant

Damp and mould are covered by the Homes (Fitness for Human Habitation) Act 2018 and, for social tenants, by Awaab’s Law, which sets legal timescales for landlords to investigate and fix hazardous mould after the death of two-year-old Awaab Ishak.

Whether you rent from the council or a housing association in Stoke-on-Trent, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • Black mould returning on walls, ceilings or around windows
  • A musty smell, or clothing and furniture spotting with mould
  • Damp patches, peeling wallpaper or crumbling plaster
  • Reported it to the landlord and repairs were slow, botched or ignored

Check your Stoke-on-Trent claim free

It takes about 60 seconds and there's no obligation. If you qualify, a specialist housing solicitor will be in touch.

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Damp & mould compensation in Stoke-on-Trent: your questions answered

How much compensation can I get for damp and mould in a council house?
It depends on severity and duration, but damp and mould awards commonly range from a few hundred pounds to several thousand, and courts can order a percentage of your rent refunded for the time the home was unfit to live in. The free eligibility check gives you a realistic idea based on your situation.
What is Awaab’s Law and does it help my claim?
Awaab’s Law requires social landlords (councils and housing associations) to investigate reported damp and mould and fix serious hazards within set legal timescales. If your landlord missed those deadlines, that failure strengthens your disrepair claim.
My landlord blames condensation and “lifestyle”. Can I still claim?
Often yes. Landlords frequently blame condensation, but if the real cause is inadequate ventilation, failed insulation, a leak or a broken extractor fan, that is the landlord’s responsibility to fix. A specialist solicitor can arrange an independent damp survey to establish the true cause.
How do Stoke-on-Trent tenants start a claim?
Start by telling us about the issues in your home, such as persistent leaks or dark mould. We will check your details for free and help you take the next steps to get compensation from your landlord.
What problems count as housing disrepair in Stoke?
Common problems include heavy damp and mould, broken boilers, faulty electrical wiring, leaking pipes, roof leaks and damaged windows. If your landlord knows about these problems and ignores them, you can claim.
Will making a housing disrepair claim cost me money?
No. Checking your claim is completely free. If your claim goes ahead, it is handled on a No Win, No Fee basis, meaning you pay nothing if the claim is unsuccessful.

Other claims in Stoke-on-Trent

No heating & broken boiler claims in Stoke-on-TrentWater leak & damage claims in Stoke-on-Trent All disrepair claims in Stoke-on-Trent Damp & mould compensation →

Damp & mould compensation near Stoke-on-Trent

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Last reviewed: August 2026. Information for council and housing association tenants in Stoke-on-Trent.

Living with damp and mould in Stoke-on-Trent?

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