Stoke-on-Trent • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in Stoke-on-Trent

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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No Win, No Fee Secure & confidential No obligation
  • No Win, No Fee, pay nothing unless you win
  • It's illegal for your landlord to evict you for claiming
  • Covering council & housing association tenants across Stoke-on-Trent

Living in a cold, damp home in Stoke-on-Trent is unfair. When your landlord ignores repair requests, your health and comfort suffer. We help local tenants check if they can start a housing disrepair claim. You could get your home fixed and claim compensation on a No Win, No Fee basis without paying upfront costs.

Many homes across Stoke-on-Trent, from traditional terraced streets to estate housing managed by Stoke-on-Trent City Council, suffer from poor insulation. Cold spots often lead to thick damp and mould on walls and ceilings. Landlords must keep properties safe and warm. If you told your landlord about leaking pipes, cold radiators or dark mould and they did nothing, you have rights as a tenant.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a Stoke-on-Trent tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in Stoke-on-Trent, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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No heating & broken boiler claims in Stoke-on-Trent: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
How do Stoke-on-Trent tenants start a claim?
Start by telling us about the issues in your home, such as persistent leaks or dark mould. We will check your details for free and help you take the next steps to get compensation from your landlord.
What problems count as housing disrepair in Stoke?
Common problems include heavy damp and mould, broken boilers, faulty electrical wiring, leaking pipes, roof leaks and damaged windows. If your landlord knows about these problems and ignores them, you can claim.
Will making a housing disrepair claim cost me money?
No. Checking your claim is completely free. If your claim goes ahead, it is handled on a No Win, No Fee basis, meaning you pay nothing if the claim is unsuccessful.

Other claims in Stoke-on-Trent

Damp & mould compensation in Stoke-on-TrentWater leak & damage claims in Stoke-on-Trent All disrepair claims in Stoke-on-Trent No heating & broken boiler claims →

No heating & broken boiler claims near Stoke-on-Trent

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Last reviewed: August 2026. Information for council and housing association tenants in Stoke-on-Trent.

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