Telford • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in Telford

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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  • Covering council & housing association tenants across Telford

If your Telford home has damp, leaking roofs or broken heating, your landlord is failing in their duties. No tenant should live in unhealthy conditions.

With a mix of post-war housing estates and modern developments in Telford, maintenance issues can quickly turn into major problems if neglected. Telford & Wrekin Council are obligated to maintain safe, dry and warm housing. When requests for repair work fall on deaf ears, damp and mould can ruin your personal belongings and affect your family’s wellbeing. We help you check your rights and claim compensation on a No Win, No Fee basis.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a Telford tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in Telford, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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No heating & broken boiler claims in Telford: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
How does No Win, No Fee work for housing disrepair?
No Win, No Fee means you pay nothing up front to check or start your claim. If your housing disrepair claim is not successful, you do not pay any legal fees.
What kind of problems can I claim for in Telford?
You can claim for damp and mould, water leaks, lack of hot water or heating, structural issues, pest infestations caused by disrepair and dangerous electrical wiring in your rental property.
How do I know if I have a valid claim?
If you reported housing disrepair to your landlord, gave them reasonable time to fix it and they failed to take action, you likely have a valid claim for compensation.

Other claims in Telford

Damp & mould compensation in TelfordWater leak & damage claims in Telford All disrepair claims in Telford No heating & broken boiler claims →

No heating & broken boiler claims near Telford

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Last reviewed: August 2026. Information for council and housing association tenants in Telford.

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