Shrewsbury • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in Shrewsbury

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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  • No Win, No Fee, pay nothing unless you win
  • It's illegal for your landlord to evict you for claiming
  • Covering council & housing association tenants across Shrewsbury

Nobody should have to live in a cold or unsafe home in Shrewsbury. If your social landlord has failed to fix damp, mould or structural issues, you can take action. UK Housing Claims helps tenants check their right to claim housing disrepair compensation. We make the start of the process easy, friendly and risk-free on a No Win, No Fee basis.

Older properties in Shrewsbury can be prone to damp, leaking roofs and failing heating systems. Tenants renting through Shropshire Council or local housing associations frequently struggle with damp and mould that keeps coming back. When repairs are delayed for months, your quality of life drops. We help tenants in Shrewsbury stand up for their rights, forcing landlords to repair properties while claiming compensation for the stress and damage to your personal belongings.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a Shrewsbury tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in Shrewsbury, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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No heating & broken boiler claims in Shrewsbury: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
Who can check a disrepair claim in Shrewsbury?
Social housing tenants living in Shrewsbury who have reported serious property faults to their landlord, only to be ignored or delayed, can check if they are eligible for compensation.
What if I cannot afford upfront costs?
You do not need to worry about money. We work on a No Win, No Fee basis, meaning there are no upfront costs to check your Shrewsbury housing disrepair claim.
Will my landlord retaliate if I claim?
Social landlords must follow strict laws. They cannot evict council or housing association tenants simply for asking for repairs or making a legitimate housing disrepair claim in Shrewsbury.

Other claims in Shrewsbury

Damp & mould compensation in ShrewsburyWater leak & damage claims in Shrewsbury All disrepair claims in Shrewsbury No heating & broken boiler claims →

No heating & broken boiler claims near Shrewsbury

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Last reviewed: August 2026. Information for council and housing association tenants in Shrewsbury.

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