Newcastle-under-Lyme • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in Newcastle-under-Lyme

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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No Win, No Fee Secure & confidential No obligation
  • No Win, No Fee, pay nothing unless you win
  • It's illegal for your landlord to evict you for claiming
  • Covering council & housing association tenants across Newcastle-under-Lyme

Are you living with leaks, cold walls or broken heating in Newcastle-under-Lyme? Your landlord has a clear legal duty to keep your property in good repair. If they ignore your calls, we can help you check if you can claim compensation and get your home repaired.

Many families across Newcastle-under-Lyme live in older brick homes that struggle with dampness, drafts and roofing trouble. Whether you deal with Newcastle-under-Lyme Borough Council or a housing association, living in unhealthy conditions is unacceptable. If you told your landlord about damp and mould months ago and nothing changed, you can take action today.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a Newcastle-under-Lyme tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in Newcastle-under-Lyme, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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No heating & broken boiler claims in Newcastle-under-Lyme: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
How long does a housing disrepair claim take?
Every housing disrepair claim is different. Some cases settle in a few months, while others take longer. The most important step is getting repair work started quickly for your health.
What proof do I need for a claim?
Keep clear photos of the damage, written letters, emails and notes of phone calls to your landlord. Medical notes showing health problems caused by damp and mould also help.
Is No Win, No Fee really safe for me?
Yes. A No Win, No Fee agreement means you pay nothing upfront. If your claim is not successful, you do not pay any legal costs for checking your claim.

Other claims in Newcastle-under-Lyme

Damp & mould compensation in Newcastle-under-LymeWater leak & damage claims in Newcastle-under-Lyme All disrepair claims in Newcastle-under-Lyme No heating & broken boiler claims →

No heating & broken boiler claims near Newcastle-under-Lyme

Stoke-on-TrentStaffordTelfordShrewsburyWolverhamptonWalsall All areas →

Last reviewed: August 2026. Information for council and housing association tenants in Newcastle-under-Lyme.

Living with no heating or a broken boiler in Newcastle-under-Lyme?

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