Runcorn • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in Runcorn

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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  • No Win, No Fee, pay nothing unless you win
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  • Covering council & housing association tenants across Runcorn

Nobody should have to cope with mould, water leaks or no heating in Runcorn. If your landlord ignores repair requests, you can take action. Runcorn tenants can check if they are eligible to claim housing disrepair compensation on a No Win, No Fee basis. It is quick, straightforward and costs nothing to check.

Properties across Runcorn, including homes under Halton Borough Council area, often experience persistent damp and mould issues due to poor ventilation and aging roofs. When winter hits, broken radiators and drafty doors make living conditions unbearable for families. Landlords have a legal responsibility to keep your home in good repair. If your housing provider keeps ignoring your phone calls and emails, starting a disrepair check helps you get action and financial compensation.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a Runcorn tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in Runcorn, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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No heating & broken boiler claims in Runcorn: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
What can I claim compensation for in Runcorn?
You can claim compensation for damaged furniture, higher heating bills caused by draughts, health issues and the general stress of living with ignored housing disrepair in your Runcorn home.
How long do landlords have to fix repairs?
Landlords should fix urgent issues like leaks or lack of heating within a few days. General repairs should be done within a reasonable timeframe, usually 20 to 30 days.
Can social housing tenants in Runcorn apply?
Yes, council tenants and housing association tenants in Runcorn can claim compensation for housing disrepair if their housing provider has repeatedly failed to carry out essential home repairs on time.

Other claims in Runcorn

Damp & mould compensation in RuncornWater leak & damage claims in Runcorn All disrepair claims in Runcorn No heating & broken boiler claims →

No heating & broken boiler claims near Runcorn

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Last reviewed: August 2026. Information for council and housing association tenants in Runcorn.

Living with no heating or a broken boiler in Runcorn?

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