Burnley • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in Burnley

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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  • No Win, No Fee, pay nothing unless you win
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  • Covering council & housing association tenants across Burnley

If you rent a property in Burnley that is plagued by damp and mould or structural faults, you have rights. Your landlord has a duty to fix serious issues. UK Housing Claims helps tenants check if they qualify to make a housing disrepair claim for compensation and urgent home repairs, all on a No Win, No Fee basis.

Burnley has many traditional stone terrace houses and older housing estates. While full of character, these homes can suffer from severe damp, rising groundwater and broken heating when maintenance is neglected. If you rent through a housing provider near Burnley Borough Council, living in a cold, leaky home harms your health. We support local residents who are tired of being ignored by their landlords and want their homes restored.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a Burnley tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in Burnley, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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It takes about 60 seconds and there's no obligation. If you qualify, a specialist housing solicitor will be in touch.

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No heating & broken boiler claims in Burnley: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
Can I make a claim if I am behind on rent?
Yes, you can still claim for housing disrepair even if you owe rent arrears. Your landlord's legal duty to maintain a safe, dry property is separate from your rent payments.
What evidence do I need for a Burnley disrepair claim?
You need photos or videos of the damp and mould or damage, copies of letters or texts sent to your landlord and any doctor's notes if the disrepair affected your health.
How does No Win, No Fee work for housing claims?
No Win, No Fee means there are no upfront charges to start your claim. If your claim is unsuccessful, you do not pay anything. A fee is only deducted if your claim wins.

Other claims in Burnley

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No heating & broken boiler claims near Burnley

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Last reviewed: August 2026. Information for council and housing association tenants in Burnley.

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