St Helens • Council & housing association tenants

No heating & broken boiler claims for council & housing association tenants in St Helens

Yes. Heating and hot water are a landlord’s legal responsibility. If your council or housing association left you with no heating or a broken boiler, especially in winter, and didn’t fix it in a reasonable time after you reported it, you can claim compensation and force the repair on a No Win, No Fee basis.

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  • No Win, No Fee, pay nothing unless you win
  • It's illegal for your landlord to evict you for claiming
  • Covering council & housing association tenants across St Helens

Living in a rented home in St Helens with broken heating or damp and mould? You should not have to pay full rent for a damaged house. If your landlord fails to make repairs, you might be owed compensation. We help St Helens tenants check if they can start a housing disrepair claim on a No Win, No Fee basis.

Many tenants across St Helens live with old brickwork, poor insulation and recurring damp. Whether you rent from St Helens Council or a social housing provider, you have rights. Living with cold rooms, leaking pipes or black mould affects your health and family. If you reported these problems and nothing got fixed, you do not have to handle it alone. We help local residents check if they can get their homes repaired and claim compensation for the trouble caused.

When a heating problem becomes a claim

  • A boiler that has broken down and not been repaired or replaced in a reasonable time
  • No hot water for washing, bathing or cleaning
  • Radiators that don’t heat, or a home you can’t keep warm in cold weather
  • Repeated breakdowns that the landlord keeps patching instead of fixing properly

What you can claim for no heating

Being left without heating or hot water, particularly over winter, is treated seriously by the courts. Compensation reflects how long you went without, the temperature you were left in, and the impact on you and your family (including any vulnerable or elderly residents or young children). You can also claim back the cost of electric heaters and the extra electricity used to stay warm, and the landlord is ordered to restore proper heating.

Your rights as a St Helens tenant

Under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep the heating and hot-water installations in working order, and the Homes (Fitness for Human Habitation) Act 2018 requires the home to be warm enough to live in.

Whether you rent from the council or a housing association in St Helens, your landlord must keep your home safe and in repair. The key protections are the:

Signs you may have a claim

  • No heating or hot water for days or weeks after reporting it
  • A boiler that keeps breaking down and is never properly fixed
  • You’ve had to buy plug-in heaters or boil water to wash
  • Cold, condensation and mould appearing because the home can’t be heated

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It takes about 60 seconds and there's no obligation. If you qualify, a specialist housing solicitor will be in touch.

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No heating & broken boiler claims in St Helens: your questions answered

How long can a landlord leave you without heating or hot water?
There’s no fixed number of hours in law, but heating and hot water are an “emergency” repair, and a landlord is expected to act within about 24 hours in winter, and a delay of days or weeks is usually unreasonable and can form the basis of a compensation claim.
Can I claim if my boiler keeps breaking down but gets patched each time?
Yes. If a boiler repeatedly fails and the landlord keeps applying temporary fixes rather than a proper repair or replacement, that pattern of disrepair can support a claim, especially where you’ve been left cold or without hot water more than once.
Can I get back the money I spent on electric heaters?
Usually yes. Reasonable costs you took on because of the landlord’s failure, such as electric heaters and the extra electricity to run them, can be claimed back as part of your compensation. Keep receipts and a note of the dates you had no heating.
How do I start a disrepair claim in St Helens?
You can start by filling in our simple online form. Tell us what is wrong with your rented home, like damp and mould or bad leaks and how long your landlord has ignored it.
What can St Helens tenants claim compensation for?
Tenants can claim for ruined belongings, higher heating bills caused by draughts and the stress of living with unfixed damage. Your landlord should also be made to fix the problems.
Does checking my claim cost anything?
No, checking your claim is completely free. If you move forward, the service works on a No Win, No Fee basis, so you pay nothing up front to start your housing disrepair check.

Other claims in St Helens

Damp & mould compensation in St HelensWater leak & damage claims in St Helens All disrepair claims in St Helens No heating & broken boiler claims →

No heating & broken boiler claims near St Helens

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Last reviewed: August 2026. Information for council and housing association tenants in St Helens.

Living with no heating or a broken boiler in St Helens?

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